Terms and Conditions

1. Acceptance of Terms

By accessing or using our website, requesting a quote, placing a service order, or otherwise engaging with SECTEL GLOBAL PVT. LTD, you agree to comply with and be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree to these Terms, you must not use our website or services.

These Terms apply to all visitors, customers, and other persons who access or use our services.

2. Description of Services

SECTEL GLOBAL PVT. LTD provides printer solutions for businesses and individual customers, including but not limited to:

• Printer installation, configuration, and setup
• Preventive maintenance and cleaning services
• Printer repair and troubleshooting
• Printer offline and connectivity support
• Network printer setup and connectivity
• Managed print services and service contracts
• Equipment leasing and procurement assistance

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. Service Agreement & Eligibility

To request or receive services, you must be at least 18 years of age and have the authority to enter into a binding agreement on behalf of yourself or your organization.

By placing a service order, you represent and warrant that:

• All information you provide is accurate, current, and complete.
• You have the legal right and authority to authorize services on the equipment being serviced.
• You will provide a safe working environment for our technicians.
• You will ensure proper access to the equipment and facility at the scheduled service time.

4. Pricing, Payment & Billing

All prices are quoted in U.S. Dollars (USD) and are subject to change without notice. A formal quote will be provided prior to service commencement and shall be considered the final price for the described scope of work.

• Payment is due upon completion of service unless otherwise agreed in writing.
• Late payments may be subject to a 1.5% monthly finance charge.
• Parts and consumables are billed separately unless included in a written service package.
• Service calls that require travel outside our standard service area may incur additional fees.

5. Service Scheduling & Access

On-site service appointments are scheduled based on technician availability. By booking an appointment, you agree to:

• Provide accurate service location information.
• Ensure authorized personnel are present during the service visit.
• Provide safe, clean, and adequate access to the equipment.
• Notify us of any building access restrictions or security requirements in advance.

We are not liable for delays caused by lack of access, incomplete information, or conditions beyond our control.

6. Cancellation & Rescheduling

• Cancellations made 24 hours or more before the scheduled appointment are generally free of charge.
• Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
• No-shows may be charged the scheduled service fee.
• We reserve the right to reschedule appointments due to technician availability, weather, or other unforeseen circumstances.

7. Warranty & Limitation of Liability

SECTEL GLOBAL PVT. LTD warrants that services will be performed in a professional and workmanlike manner. Replacement parts used under service are warranted for 90 days from the date of service unless otherwise specified.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, consequential, or punitive damages arising from our services or inability to provide services.
• Our liability for any claim related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
• We are not responsible for pre-existing equipment damage, data loss, software issues, electrical problems, or unauthorized changes made by third parties.
• We strongly recommend backing up all data before any service visit.

8. Intellectual Property

All content on sectelglobal.site, including text, graphics, logos, images, software, and other materials, is the property of SECTEL GLOBAL PVT. LTD or its respective licensors.

You may not reproduce, modify, distribute, display, or create derivative works from our content without our prior written permission.

9. User Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to any portion of the website or related systems.
• Transmit any harmful, offensive, or disruptive content.
• Use automated tools to scrape or extract data from our website.
• Impersonate any person or entity or misrepresent your affiliation.

10. Indemnification

You agree to indemnify, defend, and hold harmless SECTEL GLOBAL PVT. LTD, its owners, employees, agents, partners, and service providers from any claims, liabilities, damages, losses, expenses, or reasonable attorneys’ fees arising out of or in connection with your use of our website, your violation of these Terms, or your violation of any third-party rights.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Dallas, Texas.

We encourage customers to contact us first to resolve any dispute informally before pursuing legal action.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.